Question 1

What is the difference between the personal and business accounts?

Accepted Answer

Business and personal account are different products. Both are managed on the same app, but are geared toward different audiences.

Multicent digital account, or personal account, is a payment account service for private individuals to earn interest on their money and centralize their personal transactions. Therefore, Multicent digital account has no annuity fee and gives customers a better daily return than savings accounts, while letting them access their money whenever they need, without having to worry about losing the returns they've already gained. Customers can make transfers and payments in real time and monitor the return on their money directly on the app.

The business account is a new product and one geared toward businesses, or rather, business owners. One of the main difficulties of running a small business is managing cash flow (money that goes in and out), so Multicent business account was created to help people do this by separating their business and personal transactions. Our business account has no annuity fee and offers a variety of ways to transfer money and make and receive payments, in order to meet the needs of small business owners, entrepreneurs, and self-employed individuals.

Question 2

How do I add funds to my Multicent Business Cash account?

Accepted Answer

Let’s get your account funded! Here are a few easy ways to increase your Multicent Digital Cash account balance and credit limit. Transfer funds from an external bank account This is typically the fastest way to add funds  your Multicent Digital Cash account.

Question 3

How do I review expenses?

Accepted Answer

Admins can review expenses that fall outside their company’s policy from the Multicent dashboard. We’ll send weekly reminders to admins to review expenses for their direct reports. All employee purchases that fall out of your policy will be flagged for review on the Expense review page under Expenses in your Cash account

Question 4

How can I dispute a fraudulent transaction?

Accepted Answer

If you notice an unauthorized transaction on your Multicent business card, please follow the instructions in How do I report a fraudulent transaction? before submitting a dispute. All Multicent users can submit disputes for their own transactions directly from the Multicent dashboard, but not yet via the mobile app.

Question 5

When should I expect my new Multicent physical card to arrive?

Accepted Answer

Your Multicent card should arrive 7-10 business days after it was issued. We’re currently unable to provide tracking information. If your card fails to arrive within that time frame, we suggest replacing it using the following guide: How can I replace my card?

Question 6

When are options available on IPO shares?

Accepted Answer

Exchanges decide when they will start making options available. Options are not available for at least three business days after a company goes public. Sometimes, it takes much longer (30 - 60 days) before a stock is eligible for options. Some stats exchanges look at when making that decision include:
Number of outstanding shares
Number of shareholders
Trading volume
Stock price

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